Job ID: 294985 Location: Summerville Campus Full/Part Time: Full Time Regular/Temporary:
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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
College/Department Information
Mentorship and Student Engagement (MSE) was established in 2018 and aims to provide education, training, and programming to foster belonging and success in the Augusta University community. Our office collaborates with departments, colleges, and student organizations to promote our Augusta University values. We advance student success and belonging through high-impact practices, targeted student success initiatives, and co-curricular engagement opportunities to build cultural competency.
Job Summary
This grant-funded position is responsible for the development and implementation of holistic Student Support Services (SSS) that are outcome-driven and primarily focused on retention, degree completion, and/or workforce readiness. The SSS Coordinator provides holistic, individualized support for first-generation, income-eligible students, and students with disabilities at Augusta University. This position works within the Mentorship and Student Engagement Office and in close partnership with the Academic Success Center to advance student persistence, progression, and degree completion.
Responsibilities
INDIVIDUALIZED STUDENT SUPPORT: Provide support for an assigned caseload of SSS participants in academic advising, student success development, career planning, financial literacy, financial aid/scholarship assistance, and graduate school advising. Implement proactive outreach and intrusive advising methods in all student interactions. Assess students' educational needs and develop/monitor individualized student success plans that include strengths, needs, and holistic success plans. Monitor student grades and progress toward graduation, meeting with participants regularly and making necessary referrals. Monitor student participation in SSS-specific student programming.
PROGRAM RECORDKEEPING: Maintain accurate and up-to-date student records, including contact logs, case notes, and files for reporting and compliance purposes. Regularly update student and program records in the program database. Ensure that all guidelines regarding student eligibility are met. Track and monitor participant academic progress, retention, and degree completion outcomes.
PROGRAM COMPLIANCE: Perform assigned responsibilities, duties, and tasks according to federal regulations, established practices, procedures, techniques, and standards in a safe manner with minimal supervision. Assure compliance with all regulations in EDGAR, GPRA, GEPA, FLSA, and FERPA.
UNIVERSITY RELATIONSHIPS: Advocate and make recommendations for campus-wide retention initiatives. Partner with academic advisors, faculty, staff, students, and administrative personnel to track analytics and help identify risk indicators to support data-informed retention and transfer strategies.
PARTICIPANT RECRUITMENT: Support student recruitment efforts, reviewing applications and determining participant eligibility in accordance with federal guidelines. Ensure all guidelines regarding student eligibility are met
SPECIAL PROJECTS: Participate in professional development and perform all duties required for the successful implementation and operation of the project. Contribute to special projects that strengthen the SSS program and academic success efforts across the Mentorship and Student Engagement Office.
: Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university and one year of related experience.
Preferred Qualifications
Master's degree from an accredited college or university in education, student affairs, counseling, social work or related field. Experience in a higher education setting. Demonstrated experience in supporting institutional efforts for student success and access. Professional or student experience with SSS programs or similar projects.
Knowledge, Skills, & Abilities
Understanding of student belonging and how to communicate and action AU values. Basic knowledge of financial aid terminology and processes. Demonstrated knowledge of student development, educational advising, college transition, learning styles strategies, and the impact of culture on learning. Working knowledge of student management database systems, data collection, analysis, and report writing.
SKILLS Excellent interpersonal, written, and verbal communication skills. Detail-oriented with strong prioritization and organizational skills. Exhibits a professional code of ethics. Exceptional interpersonal counseling, communication, organization, and facilitation skills. Demonstrated computer proficiency with the ability to use spreadsheets, word processing, and internet-based software/applications.
ABILITIES Ability to maintain confidentiality. Commitment to the development of a student-centered residential campus environment. Ability to respond to sensitive inquiries relating to holistic student success and financial need. Demonstrated ability to use and apply documentation instruments and technology to track students. Ability to effectively manage a caseload of students. Ability to establish rapport with college students from various backgrounds. Ability to work effectively on a team and independently in a high-volume work setting. Demonstrated experience working successfully with a team.
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of the standard business hours may be required)
*This is a grant funded position
Pay Band: B8
Salary: $45,400/annually-$50,000/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
