Operations Manager - TS/SCI with Poly
OPERATIONS MANAGER Own your opportunity. Make your impact As an Operations Manager supporting the CIO Infrastructure Services (CIS) program, you will lead enterprisewide operational service delivery across one of the Intelligence Communitys largest, most complex IT infrastructures. You will manage operational performance across 250+ global sites, ensuring the reliability, security, and availability of missioncritical systems that power intelligence production and global defense operations. You will partner closely with the Program Manager, Deputy Program Manager, service leads, and Government counterparts to ensure seamless execution of enterprise operationsincluding server compute, storage, virtualization, network services, enduser environments, data center operations, identity and access management, patching, monitoring, and incident response. Your leadership ensures the Defense Intelligence Enterprise remains connected, resilient, and missionready. HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACTLead daytoday IT operations for the DoDIIS Enterprise, ensuring 24/7/365 availability, performance, and reliability across all CIS service towersOversee global Tier 2/Tier 3 operational teams supporting server compute, storage systems, load balancing, virtualization, PKI, patching, monitoring, database services, endpoint services, and data center operationsDirect the response to highvisibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actionsPartner with engineering teams to integrate new technologies, upgrades, and enhancements into steadystate operations with minimal disruptionDrive alignment with ITIL/ITSM processesincluding Incident, Problem, Change, and Configuration ManagementMaintain operational dashboards, metrics, and reporting to Government leadership; ensure compliance with SLAs, KPIs, and performance objectivesManage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service deliveryCoordinate across CONUS and OCONUS sites to maintain enterprise operational readiness, service continuity, and security postureEnsure adherence to the client, DoW, and IC policiesincluding cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirementsLead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practicesProvide leadership, mentoring, and direction to geographically dispersed teams supporting missioncritical operationsSupport planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes WHAT YOULL NEED TO SUCCEED Required:CLEARANCE: Active TS/SCI with CI PolygraphEDUCATION: Bachelors degree in IT, engineering, cybersecurity, management, or related field(Additional years of experience may be substituted for degree)8+ years of experience managing enterprise IT operations or missioncritical IT service delivery5+ years of experience leading operations teams within the DoW, Intelligence Community, or federal environmentsProven experience managing largescale, multisite operations environmentsStrong understanding of enterprise IT domains: server compute, storage, networking, virtualization, monitoring, patching, identity services, and data center operationsHandson experience with ITIL/ITSM practices and operational governanceStrong communication, crisis management, and stakeholder engagement skillsDemonstrated ability to manage distributed technical teams across dispersed locationsUS citizenship requiredLOCATION: Onsite Preferred:ITIL v4 Foundations certificationExperience supporting the client, DoDIIS, or IC enterprise operationsFamiliarity with CMMC, NIST 80053, policies, and RMF processesExperience using ServiceNow/Service Central, SolarWinds, SCOM, or similar enterprise monitoring and workflow systems GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #CIS
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