Home >
Career Center > Job Seekers
> Job Search
|
| Company Name: |
General Dynamics IT |
| Location: |
Home Office, Hom |
| Position Type: |
Full Time |
| Post Date: |
05/15/2026 |
| Expire Date: |
06/18/2026 |
| Job Categories: |
Engineering, Information Technology |
|
 |
|
|
ServiceNow Solutions SME/Automation Solutions
We are seeking an innovative ServiceNow Solution Architect to join our corporate Alliance team. You will be in a Pre-Sales role to identify opportunities to innovate and develop cutting-edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large-scale government infrastructure. This is a hands-on role for pre-sales architects who think beyond standard implementations, identify opportunities to automate with AI and deliver breakthrough solutions under tight timelines. ServiceNow Development & ArchitectureDesign and develop advanced ServiceNow configurations across ITSM, ITOM, CSM, and CMDB modulesBuild custom applications and integrations that extend platform capabilitiesImplement healthcare-specific workflows including patient service management, health IT operations, and clinical IT supportDevelop Strategy Management solutions for federal IT modernization roadmapsCreate reusable components and platform frameworks to accelerate future implementations CMDB & IT Asset ManagementDesign comprehensive Configuration Management Databases with healthcare-specific CI relationshipsImplement IT asset discovery, tracking, and dependency mapping for complex federal environmentsBuild CMDB integration pipelines connecting legacy systems to ServiceNowEstablish data governance and CI lifecycle management processesOptimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels) Healthcare Service ManagementDevelop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidentsBuild workflows supporting HIPAA compliance, security incident response, and change management for healthcare systemsImplement SLA management for healthcare SLAs with escalation and reportingCreate dashboards and KPIs for healthcare IT operational metrics Performance & OptimizationOptimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)Build efficient JavaScript/GlideScript solutions avoiding common performance pitfallsConduct platform audits and remediation of technical debt Innovation & Problem-SolvingThink beyond standard implementations, bring creative solutions to complex requirementsEvaluate emerging ServiceNow capabilities and propose innovative applicationsPrototype solutions quickly and iterate based on user feedbackChampion best practices and mentor junior developers on advanced techniques Technical Documentation & Knowledge TransferCreate comprehensive technical documentation and architecture for ServiceNow proof of concepts and custom development.Develop playbooks and operational procedures for support teamsConduct knowledge transfer sessions with client teams and federal IT staff Additional Experience 15+ years of ServiceNow architect/development experienceDemonstrable expertise in ITSM, IT Modernization, and CMDB modulesExperience with integration platforms (REST/SOAP APIs, middleware solutions)Track record of successful large-scale ServiceNow implementationsDemonstrable experience to solution/sell to the decision makers including C-Level executives, across both IT and business unitsExperience partnering with relevant cross-functional teams and conceptualizing and build enterprise solutions based on the ServiceNow Innovations and AI products for Go to MarketCoordinate efforts across multiple initiatives, including staffing.Ability to build relationships with key client stakeholders to ensure project success Technical SkillsAdvanced ServiceNow development: custom table extensions, business rules, script includes, client scriptsDatabase design and optimization for enterprise scaleIntegration architecture and API developmentUnderstanding of IT operations, service management, and healthcare IT domainsProfessional AttributesFast-moving, results-oriented mindsetdelivers quality solutions quicklyOut-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.Strong problem-solver who handles ambiguity and complexityExcellent communication skills for cross-functional federal teamsProactive learner committed to staying current with ServiceNow releases and industry trendsClearanceMust be able to obtain and maintain a Top-Secret clearance.Due to the need for a Top-Secret clearance, US Citizenship requiredLocation: Hybrid to the Falls Church, VA office would be strongly preferred. Remote candidates must be local to the United States and be willing to travel 25%-50% for technical conferences and key client/partner meetings.
|
|
| Company Name: |
General Dynamics IT |
| Website: | https://www.gdit.com/careers/job/b1c2ac8c0/servicenow-solutions-smeautomation-solutions/?source=AutoAppend_HBCU |
Apply Now |
Forward Job to a Friend |
More Jobs From This Employer
|
|
|
