Job Description

Make a difference every single day!

Cedars-Sinai Marina del Rey Hospital is looking for a committed Lead Registration Associate to become part of our outstanding team. Our mission is to deliver excellent patient care and support, and we are devoted to offering an outstanding experience for our patients, their families, and our community. If you are a driven individual passionate about healthcare and eager to contribute to a successful, cooperative team, we want to hear from you!

Principal Responsibilities:

• Team Leadership: Coordinate the daily operations of ED Registration, Main Admitting, and Financial Counseling units. Assign and allocate work to ensure tasks are completed on time and to high standards.
• Workflow Facilitation: Mentor and guide team members, troubleshoot issues, and lead by example to ensure seamless operations.
• Scheduling: Support the preparation and posting of work schedules, and handle staffing requirements to cover sick calls and other departmental needs. Be available to work extended hours and weekends when required.
• Staff Development: Provide feedback and recommendations for hiring, transfers, and promotions. Assist with orientation and training for new hires, and find opportunities for ongoing staff development.
• Budget Compliance: Track staffing levels and overtime use to guarantee conformity with the department's budget.
• Quality Control: Ensure accurate demographic and financial information, verify benefits, document insurance coverage, and acquire necessary authorizations.
• Performance Monitoring: Collect data to support performance indicators and quality assurance reporting. Monitor patient and billing work queues to maintain quality standards.
• Registration Support: Complete patient registrations as needed, and assist Financial Counseling by helping with Imaging, Surgery, and Inpatient accounts, including after hours and weekends.
• Patient Experience: Monitor patient wait and registration times to ensure standards are met and patient satisfaction is achieved.
• Cash Collection Reporting: Accurately report cash collections from various hospital services.
• Customer Service: Identify and address customer needs, investigate and follow up on complaints, and serve as a liaison with other units.
• Other Duties: Carry out supplementary tasks as assigned to assist the department's objectives.

Qualifications

Education:

• Minimum: High School Diploma or GED, or equivalent experience.
• Preferred: Bachelor's degree in Hospital Administration or a related field, or equivalent experience.

Work Experience:

• Minimum: 2 years of experience in hospital registration.
• Preferred: 5 years of experience registering patients in any healthcare setting.
• Preferred: 2 years of billing experience within a hospital or healthcare setting.
• Preferred: 2 years of experience leading teams in any industry.