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| Company Name: |
General Dynamics IT |
| Location: |
Washington, DC |
| Position Type: |
Full Time |
| Post Date: |
05/19/2026 |
| Expire Date: |
06/18/2026 |
| Job Categories: |
Engineering, Information Technology |
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Deskside Support Specialist
Job DescriptionGDIT is looking for a Deskside Support Specialist to support our customer located in Washington, DC. The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalatedto them. Support involves desk-side support and remote connectivity to client desktops to resolve issues. Job Responsibilities:Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.May route calls to product line specialists, application, or system support specialists.Maintains and updates records and tracking databases.Alerts management to recurring problems and patterns of problems.Assisting end users with the use of Microsoft Office applications (this includes Word, Excel, PowerPoint, and Outlook)Installing PC applicationsCreating user documentation and customized trainingHardware problem diagnosis and resolutionCreate, modify, and customize applications for individual usersInput and manage software information in Software Licensing DatabaseConfigures a variety of customer application software products to support the continuous availability, reliability, and performance of the customer installed ApplicationsTroubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requestsPerforms other duties as required Minimum Qualifications:AA or equivalent + 3 years of related experienceTier II and/or Tier III HelpDesk support Additional Requirements: Candidates in this role are required to wear business casual attire Monday through Fridays. Business casual is a polo shirt, dress shirt and/or sweater, khakis or dress pants and business shoes. Employees supporting commission hearings or VIP staff shall wear traditional business attire. Traditional business attire includes suits or dress shirts and ties, and dress shoes for men; and business-oriented suits and dress shoes for women. GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
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| Company Name: |
General Dynamics IT |
| Website: | https://www.gdit.com/careers/job/782af03bf/deskside-support-specialist/?source=AutoAppend_HBCU |
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